Refund policy

Thank you for shopping at JJewelery Holics.
We are dedicated to offering high-quality jewellery that meets your expectations. Please review our return and exchange policy below:

Change of Mind

• If you’ve changed your mind or no longer wish to keep the item, you may return it.

• Return shipping and re-shipping costs for exchanges will be the responsibility of the customer.

• Alternatively, you may opt for store credit, valid for 3 months from the date of issuance.

Damaged or Defective Items

If your item arrives damaged or defective, please follow these steps:

1. Contact Customer Service

   • Reach out to us within 7 days of receiving your order.

   • Email us at Connect@jjeweleryholics.com.

   • Provide:

     • Your name

     • Order number

     • An unboxing video (mandatory for claims)

     • Details of the issue

2. Return Authorization

   • After reviewing your claim, we will confirm whether a return is warranted and issue a return authorization if applicable.

3. Replacement or Store Credit

   • Once we receive and inspect the returned item, we will either:

     • Send a replacement, or

     • Issue store credit equivalent to the purchase amount within 3–7 business days if the item is no longer available.